PRIVACY POLICY

Effective Date: August 21, 2025

Water Quality Solutions, LLC (“Water Quality Solutions,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our websites, communicate with us, or participate in our SMS/text messaging programs (the “Services”).

If you do not agree with this Policy, please do not use the Services. By using the Services, you consent to this Policy.

1) Information We Collect

Information you provide: name, email, phone number, postal address, service location, messages, and any content you send us (e.g., inquiries, forms, reviews).

Transactional & relationship info: appointments, work orders, quotes/estimates, invoices, and payment confirmations (payments are processed by third-party processors; we do not store full payment card numbers).

Device & usage data (when applicable): IP address, browser type, pages visited, and similar analytics. We may use cookies and similar technologies to operate and improve our website.

SMS program data: phone number, opt-in/opt-out status, message history and delivery records required to operate our messaging programs and to honor your preferences.

2) How We Use Information

We use information to:

Provide and improve our Services, including scheduling, estimates, installation/repair updates, and customer support.

Operate our SMS/Text Messaging Program (see Section 5).

Send service notifications and, if permitted, occasional promotions.

Maintain safety, security, legal compliance, and to prevent fraud.

Analyze usage to improve Service quality and user experience.

3) How We Share Information

We do not sell your personal information or your mobile number. We share information only with:

Service providers/contractors who help us operate the Services (e.g., hosting, CRM, messaging, payments) under confidentiality obligations.

Legal and safety purposes (e.g., to comply with law, enforce terms, protect rights, or respond to lawful requests).

Business transfers (e.g., merger, acquisition, asset sale), where your information may transfer as part of the transaction.

4) Your Choices

SMS Opt-Out: You can opt out anytime by replying STOP to any message. (Details in Section 5.)

Email Opt-Out: Click “unsubscribe” in our emails or contact us at officewqs@gmail.com.

Cookies/Tracking: Use your browser settings to manage cookies (website functionality may be affected).

Access/Update/Delete: Email officewqs@gmail.com with your request. We will respond as required by applicable law.

5) SMS/Text Messaging Program

Program Description: With your express consent, we may send SMS messages about service updates, appointment reminders, quotes/estimates, installation/repair notices, satisfaction requests, and occasional promotions.

Opt-In: You consent when you submit your phone number via our forms and check a consent box, request texts verbally/in writing, or text a designated keyword (when offered).

Opt-Out: Text STOP to cancel. After you send STOP, we’ll send one confirmation message and then stop.
For help, reply HELP or email officewqs@gmail.com.

Message Frequency: Varies.

Costs: Msg & data rates may apply.

Eligibility: You must be the mobile account holder or have authorization from the account holder.

Carriers: Carriers are not liable for delayed or undelivered messages.

Privacy: We do not share your mobile number with third parties for their own marketing.

6) Data Retention

We retain information only as long as needed for the purposes described in this Policy, to comply with legal obligations, resolve disputes, and enforce agreements.

7) Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is perfectly secure; please use the Services at your own risk.

8) Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from them. If we learn that we have, we will delete it.

9) International Users

Our Services are intended for use in the United States. If you access them from elsewhere, you do so on your own initiative and are responsible for compliance with local laws.

10) Changes to This Policy

We may update this Policy. The “Effective Date” above reflects the latest version. Material changes will be posted to our website.

11) Contact Us

Water Quality Solutions, LLC
1742 O Street
Lincoln, NE 68508
Lancaster County, Nebraska
Email: officewqs@gmail.com

TERMS & CONDITIONS

Effective Date: August 21, 2025

These Terms & Conditions (“Terms”) govern your access to and use of the websites, communications (including SMS), and services provided by Water Quality Solutions, LLC (“Water Quality Solutions,” “we,” “us,” or “our”). By using our Services, you agree to these Terms.

1) Use of the Services

You must be at least 18 (or the age of majority in your state) to use the Services, or have parental/guardian consent. You agree to provide accurate information, comply with laws, and not misuse the Services (e.g., interfere with operation, attempt unauthorized access, or use the Services for illegal activities).

2) Quotes, Scheduling, and Services

Estimates/quotes are based on information available at the time and are not binding until confirmed in a written service agreement or invoice. Scheduling is subject to availability, site conditions, and safety considerations.

3) Payments

Unless otherwise stated in a signed agreement, payment terms are due as invoiced. Third-party payment processors may handle transactions; their terms and privacy policies apply. You authorize applicable charges and agree to pay all amounts due.

4) Intellectual Property

All content on our websites and materials we provide (text, graphics, logos, etc.) are owned by or licensed to us and protected by law. You may not copy, modify, distribute, or create derivative works without our prior written permission.

5) Mobile Messaging (SMS) Terms

Program Description: With your express consent, we may send recurring SMS messages for service updates, appointment reminders, quotes/estimates, installation/repair notices, satisfaction requests, and occasional promotions.

Opt-In: You consent when you provide your mobile number and expressly request SMS communications (e.g., submitting a form with a consent checkbox or texting a keyword). Consent is not a condition of purchase.

Opt-Out: Text STOP to cancel. We may send a final confirmation text.
HELP: Reply HELP or email officewqs@gmail.com for assistance.
Message Frequency: Varies.
Costs: Msg & data rates may apply.
Carriers: Carriers are not liable for delayed or undelivered messages.

Your Responsibilities: You represent that you are the account holder or have permission, and you will promptly notify us if your number changes or is reassigned.

Privacy: We do not sell or share your mobile number with third parties for their own marketing purposes. See our Privacy Policy for details.

6) Prohibited Conduct

You may not: (a) use the Services for unlawful purposes; (b) submit false, misleading, or infringing content; (c) attempt to disrupt or compromise the Services; or (d) reverse engineer or scrape the Services without permission.

7) Warranties & Disclaimers

The Services are provided “as is” and “as available” without warranties of any kind, express or implied, including fitness for a particular purpose, merchantability, or non-infringement. We do not warrant that the Services will be uninterrupted, timely, secure, or error-free.

8) Limitation of Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or lost profits/revenues, arising from or related to the Services or these Terms. Our total liability for any claim will not exceed the amount you paid us, if any, for the Service giving rise to the claim during the twelve (12) months prior to the event.

9) Indemnification

You agree to defend, indemnify, and hold harmless Water Quality Solutions, LLC and our affiliates, officers, employees, and agents from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Services or violation of these Terms.

10) Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Nebraska, without regard to its conflict-of-law rules. You agree to the exclusive jurisdiction and venue of the state and federal courts located in Lancaster County, Nebraska for any dispute not subject to informal resolution or a separate written arbitration agreement.

11) Changes to the Terms

We may update these Terms from time to time. The “Effective Date” above reflects the latest version. Continued use of the Services after changes constitutes acceptance.

12) Contact Us

Water Quality Solutions, LLC
1742 O Street
Lincoln, NE 68508
Lancaster County, Nebraska
Email: officewqs@gmail.com